PRIVACY POLICY | Last Updated: May 2026

Who We Are
CareWatch California ("we," "us," or "our") is a watchdog organization dedicated to exposing abuse, neglect, and misconduct in California's healthcare facilities. Our website is located at carewatchca.org.This Privacy Policy explains how we collect, use, and protect information submitted through our website, including complaint forms and support signatures.

What Information We Collect
We collect information you voluntarily provide when you:
• File a complaint through our Report Abuse page
• Sign in support of a complaint on an individual action page
• Subscribe to our newsletter
• Contact us directly by email

This information may include your name, email address, phone number, zip code, and any details you choose to share about your experience with a healthcare facility.

All fields marked as optional are never required to submit a form. You may submit a complaint entirely anonymously by leaving all personal contact fields blank.

How We Use Your Information
We use the information you provide solely for the following purposes:
• To review, document, and act on complaints related to California healthcare facilities
• To contact your state representatives on your behalf, when you have explicitly authorized us to do so
• To follow up with you regarding your complaint or signature, if you have provided contact information and consented to follow-up
• To send you watchdog updates and newsletters, if you have subscribedWe do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes — ever.

How Your Data Is Stored
Form submissions on this website are processed and stored through Webflow, our website platform. Webflow stores form submission data on secure servers. You can review Webflow's privacy practices at webflow.com/legal/privacy.
We access your submitted information through Webflow's secure form dashboard. We take reasonable precautions to limit access to this data to authorized team members only.

Confidentiality of Complaint Submissions
We take the confidentiality of complaint submissions seriously. Your personal identity will never be publicly disclosed without your explicit written consent.

When we contact state representatives or regulators on your behalf, we share a summary of reported complaints — not your personal details — unless you have explicitly authorized us to do so.
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Please be aware that while we take every precaution to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of data transmitted through our website forms.

Anonymous Submissions
You may submit a complaint or sign in support of a complaint without providing any personally identifying information. Anonymous submissions are reviewed with the same care as identified ones.

If you submit anonymously, we will have no way to follow up with you directly.

Cookies and Analytics
Our website may use cookies and analytics tools to understand how visitors use our site. This data is collected in aggregate and is not linked to personally identifiable information. You may disable cookies through your browser settings at any time.

Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us at complaints@carewatchca.org and we will delete it promptly.

Your Rights Under California Law
As a California resident, you have the right to:
• Request access to the personal information we hold about you
• Request that we delete your personal information
• Opt out of any future communications from us at any time

To exercise any of these rights, contact us at complaints@carewatchca.org. We will respond within 45 days.Changes to This PolicyWe may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us
If you have questions about this Privacy Policy, please contact us at:
CareWatch California
Email: complaints@carewatchca.org
Website: www.carewatchca.org